Tow It – Privacy Policy
Effective Date: 01/08/2025
Jurisdiction: Republic of Ireland
Data Controller: Tow It – Dublin, Ireland
1. Introduction
Tow It ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights under GDPR and applicable Irish law.
By using our platform (website or mobile app), you consent to the practices described here.
2. What Information We Collect
a) From Users:
- Full name
- Email address
- Phone number
- GPS location (when requesting a service)
- Service request details (pickup and dropoff locations)
- Payment information (processed securely via third-party processors)
b) From Providers:
- Name and contact information
- Company details (if applicable)
- Vehicle registration and type
- Service areas
- Availability and performance data
- Insurance and licence information
c) Automatically Collected:
- IP address
- Device and browser type
- App usage data (for analytics and support)
3. How We Use Your Information
- Facilitate connections between Users and Providers
- Process service requests and payments
- Provide customer support
- Improve platform functionality and performance
- Prevent fraud and misuse
- Comply with legal obligations
4. Legal Bases for Processing
- Contractual necessity – to provide you with the services you request
- Legitimate interests – to improve the platform, ensure safety, and prevent fraud
- Legal obligation – to comply with Irish or EU laws
- Consent – where applicable (e.g., marketing emails, GPS tracking)
5. Sharing Your Information
We only share your data when necessary, with:
- Registered towing Providers (for service delivery)
- Payment processors (e.g., Stripe) – we do not store card data
- IT and support service providers (under strict confidentiality agreements)
- Legal authorities when required by law
We do not sell or rent your data to third parties.
6. Data Retention
We retain personal data only as long as necessary for the purposes listed above. For most users, data is retained for up to 6 years for legal and financial record-keeping unless otherwise requested.
7. Data Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. These include:
- Encrypted communications (SSL)
- Secure cloud storage with access controls
- Regular data audits
8. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion ("right to be forgotten")
- Restrict or object to processing
- Receive a copy of your data in a portable format (data portability)
To exercise these rights, contact us at: privacy@towit.example.ie
9. Third-Party Links
Tow It may contain links to third-party websites or apps. We are not responsible for their privacy practices. We encourage you to read their policies.
10. Children’s Privacy
Tow It is not intended for children under 18. We do not knowingly collect data from minors.
11. Updates to This Policy
We may update this Privacy Policy as needed. Significant changes will be communicated through the platform or by email.
12. Contact Us
If you have questions or complaints about this policy, or how we handle your data, contact:
Data Protection Officer (DPO)
📍Dublin, Ireland
📧 support@towit.ie
You also have the right to lodge a complaint with the Data Protection Commission (DPC) at www.dataprotection.ie.