Have photo ID, proof you can authorise the tow, vehicle registration details, a contact number, and the destination address. If you are not the owner, written authorisation can help.
Quick checklist
Photo ID
Driving licence or passport so the operator knows who is requesting the tow.
Proof of authority
Vehicle logbook, insurance certificate, or another document showing you can authorise the move.
Trip details
Vehicle registration, exact pickup, destination, and a phone number the driver can reach.
If you are not the owner
If someone else is arranging the tow, a short written authorisation from the owner can prevent delays. An email or signed note with the vehicle registration, destination, owner name, and contact details is usually enough for the operator to understand the situation.
Insurance, finance, and leased vehicles
If you have breakdown cover, keep the policy number and provider contact ready. If the vehicle is financed or leased, check whether your agreement requires notification before transport, especially for longer moves or garage transfers.
Why operators ask
Documentation protects the driver, the vehicle owner, and the towing company. It helps prevent disputes, theft-related issues, and garage handover problems.
- Keep digital copies of your insurance and logbook in secure storage.
- Save your preferred garage address in your phone.
- If keys are lost, read the lost car keys roadside guide.
Get a tow quote before you commit.
Share pickup, destination, vehicle type, and access details so the request can be priced and routed clearly.
Request a tow